Privacy Policy

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Australian Migration Masters (“AMM”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information provided by our clients and website users.

We collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As registered migration agents, we are also bound by strict confidentiality obligations under the Migration Agents Code of Conduct contained in the Migration Agents Regulations 1998 (Cth).

This Privacy Policy explains how we collect, use, store and disclose personal information.

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Collection of Personal Information

We collect personal information that is reasonably necessary to provide immigration assistance and related services.

The types of personal information we may collect include:

• full name, date of birth, nationality and contact details

• passport and identity documents

• visa and immigration history

• employment history and qualifications

• financial information relevant to visa applications

• health and character information where required under migration law

• information relating to family members included in an application.

 

We may collect personal information directly from you through:

• consultations (in person, online or by telephone)

• forms completed through our website or client portal

• email correspondence

• documents provided by you for migration purposes.

In some circumstances we may collect information from third parties, including:

• employers or sponsors

• educational institutions

• skills assessing authorities

• government departments and agencies

• referees nominated by you.

Where reasonable and practicable, we will collect personal information directly from you.

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Use of Personal Information

We collect and use personal information for purposes including:

• providing immigration advice and assistance

• preparing and lodging visa, nomination or sponsorship applications

• communicating with the Department of Home Affairs and other authorities on your behalf

• verifying qualifications, employment history or identity

• managing our professional relationship with you

• complying with legal and regulatory obligations.

• We will only use personal information for the purpose for which it was collected or for a related purpose permitted under the Privacy Act.

 

Disclosure of Personal Information

In order to provide migration services, we may disclose personal information to third parties where reasonably necessary, including:

• the Department of Home Affairs

• the Administrative Review Tribunal (ART)

• State or Territory government authorities

• skills assessing authorities

• employers, sponsors or regional certifying bodies

• education providers or training institutions

• police or other government agencies where required by law.

We may also disclose information to service providers who assist us in operating our business, including:

• information technology and cloud storage providers

• document management systems

• client communication platforms

• professional advisers such as accountants or legal advisers.

We take reasonable steps to ensure that any third parties handling personal information on our behalf maintain appropriate confidentiality and security standards.

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Use of Digital Systems and AI-Assisted Tools

In the course of providing services, AMM may use secure digital systems and software tools that assist with tasks such as:

• document drafting

• translation

• document organisation

• research and administrative support.

These tools may include automated or artificial intelligence assisted technologies.

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Where such tools are used, personal information will only be processed to the extent reasonably necessary to provide our services. All immigration advice and assistance remains under the supervision and responsibility of a registered migration agent.

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Overseas Disclosure of Information

Some of the software systems or service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled in accordance with the Australian Privacy Principles.

 

Data Quality

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored:

• electronically within secure software systems; or

• in physical files stored in secure premises.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

As required by the Migration Agents Code of Conduct, client records are generally retained for seven years.

 

Website Information

When you visit our website, we may collect limited information such as:

• browser type

• pages visited

• date and time of access.

• This information is generally collected in an aggregated and anonymous form to improve our website and services.

• If you submit personal information through our website (for example through contact forms), that information will be handled in accordance with this Privacy Policy.

 

Access and Correction

You may request access to personal information we hold about you.

If you believe that any information we hold is inaccurate or incomplete, you may request that it be corrected.

Requests for access or correction should be made in writing.

 

Privacy Complaints

If you believe that your personal information has been mishandled, you may submit a complaint to us in writing.

We will investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Migration Agents Authority or the Office of the Australian Information Commissioner (OAIC).

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The most current version will always be available on our website.

 

 

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